Screw Macy's

[alexxkay]

Tl;dr Macy's has the worst customer service I have ever seen.

I have an OCD thing where I try to reduce junk mail sent to our house. Fairly often, we get mail to people who don't live here: sometimes people who moved away long ago, sometimes just mystery errors. I write the companies involved and try to get these names removed from mailing lists.

Finding a "Contact" form or email address can be surprisingly tricky. Phone numbers are often easier to find, but I really dislike talking on the phone, especially to strangers, so I basically never do that.

For the last year, we have been getting mis-addressed catalogs from Macy's,  and I have been (intermittently) trying to get them to stop. Their email support is atrocious. They often misunderstand what I wrote. They give inconsistent instructions when they do understand. They demand that I telephone them before they are willing to do a simple address removal. (How do they handle complaints from mute people?)

After over a dozen emails (and time spent on on-line chat), I still haven't been able to get our house removed from their mailing list.

As I said, this is something I do quite often, so I have a wide base of experience. It is rare for this process to take more than two emails. The only other time I have failed to get a name removed was when the sender was a borderline illegal financial scam that had NO contact info other than the sales line.

This has been a sufficiently unpleasant experience that I feel it is worthwhile to give Macy's some negative word of mouth.