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Screw Macy's
Oct. 16th, 2019 01:49 pmTl;dr Macy's has the worst customer service I have ever seen.
I have an OCD thing where I try to reduce junk mail sent to our house. Fairly often, we get mail to people who don't live here: sometimes people who moved away long ago, sometimes just mystery errors. I write the companies involved and try to get these names removed from mailing lists.
Finding a "Contact" form or email address can be surprisingly tricky. Phone numbers are often easier to find, but I really dislike talking on the phone, especially to strangers, so I basically never do that.
For the last year, we have been getting mis-addressed catalogs from Macy's, and I have been (intermittently) trying to get them to stop. Their email support is atrocious. They often misunderstand what I wrote. They give inconsistent instructions when they do understand. They demand that I telephone them before they are willing to do a simple address removal. (How do they handle complaints from mute people?)
After over a dozen emails (and time spent on on-line chat), I still haven't been able to get our house removed from their mailing list.
As I said, this is something I do quite often, so I have a wide base of experience. It is rare for this process to take more than two emails. The only other time I have failed to get a name removed was when the sender was a borderline illegal financial scam that had NO contact info other than the sales line.
This has been a sufficiently unpleasant experience that I feel it is worthwhile to give Macy's some negative word of mouth.
